SMS Messaging Policy

Overview

This SMS Messaging Policy explains how MonoSol LLC ("MonoSol," "we," or "us") uses text messaging in our real estate operations. It is designed to comply with the Telephone Consumer Protection Act (TCPA), the CTIA Messaging Principles and Best Practices, and the carrier-mandated A2P 10DLC framework.

1. Who Receives SMS from MonoSol

MonoSol may send SMS messages to:

Property owners whose contact information has been obtained from publicly available records consistent with applicable law
Individuals who have voluntarily provided their phone number to MonoSol (for example, through a return contact form, by responding to mail or email, or by initiating a conversation with us)
Cash buyers and real estate investors who have opted in to receive deal notifications from MonoSol

We do not purchase phone number lists for SMS marketing, and we do not text random or sequentially generated numbers.

2. Types of Messages

SMS communications from MonoSol fall into the following categories:

Property inquiries: Initial outreach to property owners regarding potential purchase
Conversational follow-up: Continued discussion with property owners who have responded to our outreach
Transactional updates: Updates regarding an active or pending transaction (e.g., closing dates, inspections, document signing)
Deal notifications to cash buyers: Notifications of available properties to opted-in real estate investors

3. Opt-Out Keywords

You may stop receiving SMS messages from MonoSol at any time by replying with any of the following keywords (case-insensitive):

Reply with	Effect
`STOP`	Immediately and permanently opts you out of all MonoSol SMS communications
`UNSUBSCRIBE`	Same as STOP
`QUIT`	Same as STOP
`END`	Same as STOP
`CANCEL`	Same as STOP
`HELP`	Returns a help message including contact info and opt-out instructions

Opt-out requests are processed immediately. Once you opt out, you will not receive any further SMS messages from MonoSol unless you affirmatively opt back in by texting START or by initiating new contact with us.

4. Quiet Hours

MonoSol does not initiate SMS communications outside of the following hours, based on the recipient's local time zone:

Permitted hours: 8:00 AM – 8:00 PM, Monday through Saturday
Restricted hours: 8:00 PM – 8:00 AM, and all hours on Sunday in jurisdictions where Sunday contact is restricted

Replies to recipient-initiated conversations may occur outside these hours but are kept to a minimum.

5. Message Frequency

Message frequency depends on the type of communication:

Initial outreach: Maximum of one message per recipient unless they respond
Active conversation: Typically 2–4 messages per month per active conversation
Cash buyer deal alerts (opted-in only): Typically 4–8 messages per month, with the ability to adjust frequency on request

6. Message and Data Rates

Standard message and data rates may apply to any SMS communications, as determined by your mobile carrier. MonoSol does not charge for SMS messages.

7. Privacy of SMS Data

MonoSol's commitments regarding SMS-related data:

· We do not sell, lease, or share SMS phone numbers, opt-in records, or message contents with third parties for marketing purposes.

· SMS-related data is used only for the purposes described in this policy and our Privacy Policy.

· Mobile carrier handling of SMS data is governed by the carriers' own privacy practices and is outside MonoSol's control.

8. Sample Messages

The following are representative examples of messages MonoSol may send:

Initial property outreach (cold):

Hi [Name], this is [Operator] with MonoSol. I'm a local real estate investor and noticed your property at [Address]. Are you open to discussing a potential cash offer? No pressure. Reply STOP to opt out.

Follow-up after no response:

Hi [Name], just checking back from MonoSol about [Address]. If you're not interested, just reply STOP and I won't message again. If you'd like to chat, I'm here. Thanks.

Transactional update:

[Name], confirming our walkthrough at [Address] tomorrow at 10am. Let me know if you need to reschedule. - [Operator], MonoSol

Cash buyer deal alert (opted-in recipient):

New off-market deal: 3BR/2BA in [Neighborhood], ARV ~$210K, est repairs $35K, asking $145K. Photos and details: [link]. Reply YES for full packet or STOP to opt out. - MonoSol

9. Compliance and Enforcement

MonoSol operates within the following compliance frameworks:

Telephone Consumer Protection Act (TCPA): Federal regulation governing automated communications
A2P 10DLC: Registered through Twilio with The Campaign Registry under a Standard Brand
CTIA Messaging Principles and Best Practices: Voluntary industry framework
Federal Do Not Call Registry: Checked before initial outreach
State Do Not Call lists: Checked where applicable (e.g., Texas, Florida, Pennsylvania)

10. Reporting Issues

If you believe you have received SMS from MonoSol in error, or have concerns about how SMS data is handled, please contact us immediately:

Email: matt@monosolproperties.com
Or reply HELP to any MonoSol message

11. Contact

MonoSol LLC
Email: matt@monosolproperties.com
Mail: 1933 Rockingham,Street, McLean, VA 22101
Hours: Monday–Friday, 9:00 AM – 6:00 PM Eastern